As a Restaurant Host/Hostess at Whistle Stop Holdings Ltd, you will be the first point of contact for guests, providing a warm welcome and ensuring a seamless dining experience. Your responsibilities will include managing reservations, seating guests, and maintaining an organized and welcoming front-of-house environment.Thank you for reading this post, don't forget to subscribe!
- Location: Courtenay, BC
- Salary: 18.00 hourly / 32 to 40 hours per week
- Terms of employment Permanent employment: Full time Day, Evening, Weekend, Shift, Overtime, On Call, Early Morning, Morning
- Start date: Starts as soon as possible
- Vacancies 1
- No degree, certificate or diploma
1 year to less than 2 years
- Relocation costs covered by employer
- Greet guests warmly upon arrival and provide a positive first impression.
- Manage reservations, take and confirm bookings, and maintain an organized reservation system.
- Allocate and seat guests efficiently, taking into consideration server sections and balancing workload.
- Provide accurate wait times and keep guests informed during busy periods.
- Maintain a clean and inviting entrance area, including managing coat check if applicable.
- Answer phone calls and inquiries, providing information about the restaurant and taking reservations.
- Collaborate with servers, kitchen staff, and management to ensure smooth operations.
- Handle special requests or accommodations for guests, such as dietary restrictions or seating preferences.
- Assist in managing guest concerns or complaints, escalating issues to management when necessary.
- Monitor and manage the waiting list during peak hours, ensuring guests are seated promptly.
Qualifications and Skills:
- Previous experience in a similar role is preferred but not required; training will be provided.
- Excellent communication and interpersonal skills with a welcoming and friendly demeanor.
- Strong organizational and multitasking abilities to manage reservations and seating efficiently.
- Ability to remain calm under pressure and handle challenging situations gracefully.
- Basic computer skills and familiarity with reservation systems (e.g., OpenTable).
- Flexibility to work evenings, weekends, and holidays.
- Positive attitude, team player mentality, and a commitment to providing outstanding customer service.
- Competitive hourly wage with opportunities for tips.
- Employee discounts on meals and beverages.
- Opportunities for career advancement within the hospitality industry.
- A collaborative and inclusive work environment fostering growth and career progression.
- Liaise between chefs and customers
- Inspect dining rooms and other food and beverage serving areas
- Address customers’ complaints or concerns
- Answer customers’ questions regarding menu items and preparation methods
- Assist clients/guests with special needs
- Attend to seating arrangements for large groups
- Greet customers
- Receive customers’ reservations and assign tables
Who can apply to this job?
The employer accepts applications from:
- Canadian citizens and permanent or temporary residents of Canada.
- Other candidates with or without a valid Canadian work permit.
How to apply
Include this reference number in your application
Here is what you must include in your application:
- Job reference number
Here are some frequently asked questions to help you gain a better understanding of this Restaurant host/hostess:
1. What does a Restaurant Host/Hostess do?
Restaurant hosts/hostesses are the first point of contact for guests, responsible for greeting, seating, and managing reservations to ensure a positive dining experience.
2. What skills are essential for a Restaurant Host/Hostess?
Key skills include excellent communication, organization, multitasking, customer service, and the ability to remain calm under pressure.
3. How important is a warm greeting for guests arriving at a restaurant?
A warm greeting sets the tone for the dining experience, making guests feel welcome and valued from the moment they enter the establishment.
4. How do Hosts/Hostesses handle busy periods and long waiting times?
Hosts/Hostesses manage waiting lists efficiently, provide accurate wait times, and keep guests informed while ensuring a comfortable and engaging waiting area.
5. What is the role of a Host/Hostess in managing reservations?
Hosts/Hostesses take and confirm reservations, allocate tables, and coordinate with the kitchen and serving staff to ensure a seamless flow of service.
6. Can Hosts/Hostesses handle special requests or accommodations for guests?
Yes, they are responsible for accommodating special requests, such as seating preferences, dietary restrictions, or special occasions, to enhance the overall guest experience.
7. How do Hosts/Hostesses handle difficult or unhappy customers?
They remain calm, empathetic, and try to address concerns promptly. If necessary, they escalate issues to management while maintaining professionalism.
8. Is prior experience necessary to become a Restaurant Host/Hostess?
While experience is beneficial, many restaurants provide training for entry-level hosts/hostesses. Strong communication and organizational skills are crucial.
9. What qualities make an exceptional Restaurant Host/Hostess?
Exceptional hosts/hostesses possess a welcoming demeanor, excellent communication skills, a positive attitude, and the ability to handle challenging situations gracefully.
10. Are there opportunities for career advancement for Restaurant Hosts/Hostesses?
Yes, experienced hosts/hostesses can advance to supervisory roles, take on additional responsibilities, or transition to other positions within the hospitality industry.
Restaurant hosts/hostesses play a vital role in shaping the overall dining experience, ensuring guests feel valued and creating a positive atmosphere in the restaurant.